Customer Testimonials

Don't waste your time or money! They never registered our new vehicle and won't answer the phone or email us back. It's been 3 months

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normally do not leave reviews, but credit should be given where it is deserved. The service department used to be an absolute dumpster fire. Over the years, there had to have been at least eight different managers come and go, constant turnover, inconsistency, poor communication, and very little accountability. The one constant through all of it was Lauren. Lauren has been there for at least four years, and she has always been wonderful — professional, patient, knowledgeable, and someone who genuinely cared even when the environment around her was chaotic. She deserves a tremendous amount of credit for holding things together ... Read More

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DealerRater - May 15, 2026

normally do not leave reviews, but credit should be given where it is deserved. The service department used to be an absolute dumpster fire. Over the years, there had to have been at least eight different managers come and go, constant turnover, inconsistency, poor communication, and very little accountability. The one constant through all of it was Lauren. Lauren has been there for at least four years, and she has always been wonderful — professional, patient, knowledgeable, and someone who genuinely cared even when the environment around her was chaotic. She deserves a tremendous amount of credit for holding things together during some very rough periods. That said, since Josh took over as the new service manager, the entire atmosphere has noticeably changed for the better. He brought structure, accountability, communication, and professionalism back to the department. You can tell he actually cares about both the customers and the employees, and that leadership has completely shifted the energy of the place. For the first time in a long time, the service department feels organized, responsive, and trustworthy again. Josh has truly turned the place around, and paired with Lauren’s consistency and dedication, they have become a great team. Well done to both of them.

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The service department is in need of a refresh. We had not received an update after the vehicle having sat at the dealership for over two weeks. After calling in to ask for a status, no one available to pick up the phone. Very frustrating and disappointing experience with zero communication and even less transparency in their process. I recommend taking any business to another dealer.

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My salesman Bob was excellent and very knowledgeable about Alfa Romeos. He patiently explained everything to me and was very helpful through the whole leasing process. If you want an Alfa, Bob is your guy! A true professional. Thanks, Bob!

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11 hours ago I've owned more than a few high end luxury vehicles. This luxury purchase experience from Alfa Romeo of Plano was, by far, the worst luxury experience I've ever experienced. I would rate it a zero if I could

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R.J. was amazing and had a wealth of knowledge on the Alfa Romeo brand; he is the go-to guy concerning any information on the brand and updates that you may need on your purchasing decision. You are well informed, whether to buy or lease any new Alfa Romeo model line! I retired my 3-year-old leased Stelvio at this dealership to get into a new Tonale, and R.J. was kind enough to deliver my new Tonale to my house and pick up my old lease for returning it! Two thumbs up!

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Our sales rep Chad was fantastic. Knowledgeable, friendly, efficient, definitely not pushy. Start to finish with him was a breeze, very comfortable and happy with my purchase. However, dealing with Saad in financing was nothing less than disgusting. He was incredibly rude and dismissive. I was stunned at how he spoke to me, and literally turned to walk away from the entire deal but I refuse to let him cheat me and Chad out of this deal. This was 2 days ago and I'm still appalled at his attitude and the way he belittled me. I would happily send anyone ... Read More

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DealerRater - Dec 5, 2024

Our sales rep Chad was fantastic. Knowledgeable, friendly, efficient, definitely not pushy. Start to finish with him was a breeze, very comfortable and happy with my purchase. However, dealing with Saad in financing was nothing less than disgusting. He was incredibly rude and dismissive. I was stunned at how he spoke to me, and literally turned to walk away from the entire deal but I refuse to let him cheat me and Chad out of this deal. This was 2 days ago and I'm still appalled at his attitude and the way he belittled me. I would happily send anyone to Chad with the understanding to avoid Saad at all costs. Even the cost of losing the deal and vehicle ultimately. He is the worst of the car sale industry, the very picture of every negative stereotype of dealerships and the reason most people especially women hate car shopping. I truly regret not walking out of his office and demanding someone else to work with. If had im sure I would have had a better lasting impression of the entire process. As of now I'm left dismayed by his arrogance.

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I just purchased a car from here and it was fast quick and easy. Bob helped me out a lot and I’ll be going to him for now on. Now with that being said Bob is 5 stars for my experience. Overall experience 2-3 stars.

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